Privacy Policy

POC Learning LTD (“POC English”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

  • When you register and use our platform, we collect the following information:
  • Name and surname
  • Email address
  • Country
  • Learning progress and activity data (to personalize your learning path and track your improvement)
  • User input (text and speech) submitted to AI features, stored only for your own use and never shared with others

2. Payment Information

  • Payments are processed securely by Stripe (for GBP) and Razorpay (for INR).
  • We do not store your payment card details on our servers.
  • Our official India payment partner is SymSra Services (symsra.com).

3. How We Use Your Information

  • We use your information to:
  • Provide access to our courses and services
  • Track your learning progress and personalize your study path
  • Improve our platform and user experience
  • Send important announcements, updates, and promotional offers (via MailerLite)
  • Ensure security and prevent misuse of our platform

4. AI Features

  • We use third-party AI providers to process assignments, texts, and speech you submit.
  • Your inputs are stored on our platform only for your benefit.
  • They will never be published, shared with other users, or sold to third parties.

5. Email Communication

  • We use MailerLite to send emails.
  • You may receive service emails (important updates) and promotional emails.
  • Every email contains an unsubscribe link that lets you stop marketing emails at any time.

6. Your Rights

  • You have the right to:
  • Request permanent deletion of your account and all related data by emailing help@pocenglish.com
  • Access and request a copy of your data
  • Unsubscribe from promotional emails at any time (handled directly by MailerLite)

7. Data Security

  • Passwords are stored in a hashed format and cannot be read by us.
  • We use secure systems to protect your data and restrict access only to authorized staff.
  • While we work to protect your data, no system can be guaranteed 100% secure.

8. Children’s Privacy

  • Our services are not designed for children under 13 (or under 16 in the UK/EU). If we learn that we have collected personal information from a child, we will delete it.

9. Governing Law

  • This Privacy Policy is governed by the laws of the United Kingdom.

10. Contact Us

  • For privacy-related questions or data requests, please contact us at:
    📧 help@pocenglish.com