Privacy
Policy

When you register and use our platform, we collect the following information:

• Name and surname
• Email address
• Country
• Learning progress and activity data — to personalise your learning path and track your improvement
• User input (text and speech) submitted to AI features — stored only for your own use and never shared with others

• Payments are processed securely by Stripe (for GBP) and Razorpay (for INR).
• We do not store your payment card details on our servers.
• Our official India payment partner is SymSra Services (symsra.com).

We use your information to:

• Provide access to our courses and services
• Track your learning progress and personalise your study path
• Improve our platform and user experience
• Send important announcements, updates, and promotional offers via MailerLite
• Ensure security and prevent misuse of our platform

• We use third-party AI providers to process assignments, texts, and speech you submit.
• Your inputs are stored on our platform only for your benefit.
• They will never be published, shared with other users, or sold to third parties.

• We use MailerLite to send emails.
• You may receive service emails (important updates) and promotional emails.
• Every email contains an unsubscribe link that lets you stop marketing emails at any time.

You have the right to:

• Request permanent deletion of your account and all related data by emailing help@pocenglish.com
• Access and request a copy of your data
• Unsubscribe from promotional emails at any time — handled directly by MailerLite

• Passwords are stored in a hashed format and cannot be read by us.
• We use secure systems to protect your data and restrict access only to authorised staff.
• While we work to protect your data, no system can be guaranteed 100% secure.

Our services are not designed for children under 13 (or under 16 in the UK/EU). If we learn that we have collected personal information from a child, we will delete it promptly.

This Privacy Policy is governed by the laws of the United Kingdom.